One must concentrate on the various goals and objectives to be a successful entrepreneur. When your intentions are clear, you can define the correct road map to run the business. Goals are the results of the efforts you have put in the market, whereas objectives are the required steps taken by you to achieve your goals. One should have a clear vision, and your endeavors must be to the point. The growth in business, your profitability, and the satisfaction of your customers must be your goals, which could be achieved by the right steps you take to meet those goals.
Every person in business aim to make profits, which has been his sole goal, which means increase in revenue with minimal expenses. In order to achieve your goals, sales should be increased by ten percent annually, or minimum three new customers added every month.
Your annual goals regarding your customers are as follows:
Complaints of the customers should be adequately addressed and reduce it by at least fifty percent in a year or fix one day in a week to listen to your customer’s grievances says Gaurav Mohindra.
One ought to hire more people for this to attend complaints of customer service staff should be increased threefold in a year or make sure to call your customers daily to enquire about your product’s performance.
Staff Handling: Your goal of holding your staff is determined by the way you handle them in case of an emergency. To achieve this, make an account of holidays your staff members take, for example if one employee takes five leaves in three months, increases the number of holidays two times in the next six months. To reach this goal, every recruit should be trained for ninety days before making him permanent. Arrange a meeting with your employees in a week or two and interact with them to know what is there in their minds.
Managing the Finance: It implies the management of finance, which is the life and blood of the business. And investing it in the right direction towards the utilization of its goals. The business objective towards acquiring and utilizing it in the right direction is one of the very vital things which needs proper planning says Gaurav Mohindra.
Without the plan of utilization of finance, no business can operate correctly—a lot of objectives of the organization work on this objective that is the finance objective.