Uber’s growth trajectory is impressive. Within ten years the company has become a transportation behemoth and has disrupted industries along the way, says Gaurav Mohindra. One of the reasons Uber became so successful is because it created a livelihood for many people as drivers. Uber needs its drivers. And Uber knows how dependent it is on its drivers. Accordingly, it comes as no surprise that Uber recently announced the pilot launch of new tools for its drivers.
The new tools center around key areas drivers have asked for improvement, says Gaurav Mohindra. By Uber announcing this new release of pilot tools – they are clearly demonstrating their commitment to their drivers. The new tools are accessible through the driver’s app.
1) Simulated Trip: this new tool was developed to provide drivers the experience of picking up the passenger to dropping them off at their destination – so the driver can appreciate the entire route experience prior to accepting the ride.
2) Top Opportunities: Uber drivers know that certain times to drive are more lucrative than others. There are numerous factors that impact the differences. The new feature, Top Opportunities lets drivers know the best opportunities to maximize their value. This feature will empower drivers to better understand when they can generate the most revenue from their trips.
3) Auto Accept: this feature permits drivers to accept a trip they typically would – without the hassle of having to actively accept the trip. It is designed to help drivers not miss desirable trips, says Gaurav Mohindra.
4) Extra Long Trip Notifications: This notification will help drivers appreciate when they are about to embark upon a longer trip. Longer trips are typically those over an hour. By providing the driver with this information up front, the driver has the ability to accept (or deny) the trip offer with the appreciation of knowing the length of time of the trip.
5) Trip Cancellations Framework: This feature set permits drivers to convey when a cancellation is appropriate – too many passengers or another cancellable event. The cancellation would be remitted to the passengers as well.
Uber has indicated that it will pilot these features for some time and welcomes driver feedback on these features, as well as others, so they can continue to develop more tools and features to assist their drivers. The new Uber features will be deployed as a pilot at first and based on driver feedback it will be determined if they will continue as permanent platform features.